“Soft skills” are being redefined by business experts—now considered to be “durable skills” … [+]
Words matter. The term “soft skills”—kindness, compassion, empathy—has gotten a bum rap over the years. In the past, many business leaders considered soft skills to be unnecessary—warm and fuzzy emotions, hippie nonsense or a new age fad that serve no real impact on engagement or performance. Many leaders still adhere to the myth that soft skills create a team of smiling slackers. But the tides are changing, especially with the pervasiveness of artificial intelligence in our lives. As the crucial need for abilities such as empathy, collaboration and adaptability continue to grow, “soft” no longer encompasses the heavy significance of these skills. What businesses and universities are truly looking for are “durable” skills, according to experts. In a previous piece for Forbes, I identified five pivotal soft (renamed durable) skills necessary in today’s global market as compassion, employer-employee trust, empathy, connection and kindfulness.
More companies are starting to see that the ticket to performance, productivity and profit is the delivery of value through “human capabilities” or soft skills to build the organization and its bottom line. They are re-framing the way we look at soft skills, especially as businesses and universities continue to prioritize them in their hiring and admissions. According to Deloitte Insights, 92% of companies surveyed reported that human capabilities or soft skills matter as much or more than hard skills in today’s business world. In a recent piece in Fortune, even Microsoft CEO Satya Nadella insists that characterizing empathy as “soft” understates its significance. He does not see empathy as a soft skill, instead saying, “It’s the hardest skill we learn.”
I spoke by email with Dr. Kelly Dore, co-founder and vice president of science and innovation at Acuity Insights and associate professor of medicine at McMaster University. She told me by email that soft terms are often called non-cognitive, which alludes to the inaccurate sentiment of “not thinking”—where in reality, durable skills are the key differentiator that impacts what we bring to the table as humans. If everybody in the room is given the same access to AI and knowledge bases, then what is it that we can add to the room instead?” she asks, adding, “Of course successfully navigating through courses is important, but the end goal is that we’re creating compassionate, thoughtful leaders who can collaborate and solve the complex problems in our communities.”
Dore acknowledges that the focus in competitive markets is shifting from mere technical proficiency to the ability to adapt and thrive with evolving technology. “In our swiftly evolving tech landscape, the spotlight is shifting from today’s workforce having only traditional technical proficiencies and more toward the actual adaptability and agility required to thrive amidst these technological evolutions,” she notes. “For instance, AI and large language models like ChatGPT exemplifies this shift, signaling to the world that reliance on book smarts, base information or the mastery of specific frameworks can’t be our sole focus. Instead, the emphasis is on the ability to synthesize information, ensure its accuracy, work with others with different life experiences or skill sets and bring the human-elements into creative problem-solving.”
A survey of 5,164 talent professionals and hiring managers by LinkedIn’s Global Talent Trends Report, reported that 80% of respondents said soft skills are increasingly important in today’s business world, 92% said human capabilities and soft skills matter as much or more than hard skills, and 89% of said when a hire doesn’t work out, it usually boils down to a lack of soft skills. Deloitte predicts that soft-skill intensive occupations will account for two-thirds of all jobs by 2030 and grow at 2.5 times the rate of jobs in other occupations.
Dore agrees. “Knowledge and technology continue to expand at an accelerated pace, which causes the complexity of our problems to only grow,” she explains. “Specific technical skills may lose relevance over time, underscoring the value of foundational and durable skills like empathy, ethics, flexibility, collaboration and maintaining a growth mindset. Especially within diverse teams, creatively addressing unforeseen challenges and applying knowledge innovatively is essential. Not only that, but durable skills serve as transferable skills across industries. These will be the key determinants of success in today’s world.”
Dore further emphasizes the importance of elevating language on these skills, stressing their importance and giving more power to the core competencies to durable skills. “It’s vital that institutions elevate language around durable skills and highlight its significance in today’s workforce, as it profoundly influences our perception of success,” she declares. “Traditionally, emphasis has primarily been focused on more quantifiable and measurable hard-skills. This in opposition to ‘soft-skills’ inaccurately suggests that more holistic skills are easy to acquire and less important. Even the institutions that have recognized this challenge have run into the complexity of measuring attributes like communication and teamwork because they did not have the systems in place to address them—doing so is integral to developing a holistic and well-rounded future workforce.”
According to Dore, durable skills such as empathy are key, especially in solving complex problems across various fields. They must be given the language that emphasizes this power and their importance. “This all starts on the education level, where universities and other institutions must re-imagine their recruitment, admissions processes and coursework,” she concludes. “While standard measurements like GPAs or the SAT are also an important qualification, they don’t always correlate directly with success in diverse course metrics or in the professional world. The skills that do translate are those holistic and durable traits that go beyond academic achievements and instead hold more emphasis on life experiences and scenario-based assessments.”
