Full story: John Lewis boss Sharon White to step down

Sarah Butler
Sharon White, the chair of British retailer John Lewis Partnership, plans to step down in February 2025 at the end of her five-year term, my colleague Sarah Butler reports.
White has asked the board of John Lewis – Britain’s biggest department store chain, which also operates Waitrose supermarkets – to start looking for a successor as she will not seek a second term.
Her resignation makes White the shortest serving chair in the business’s history, according to the BBC, which first reported her planned exit.
She has also requested a review of the chair’s accountabilities to ensure that these continue to support a turnaround plan.
White said:
“Having led the partnership through the pandemic and the worst of the cost of living crisis, it is important that there is now a smooth and orderly succession process and handover.
“The partnership is making progress in its modernisation and transformation with improving results. There is a long road ahead and I am committed to handing on the strongest possible partnership to my successor.”
She said the chair of John Lewis was “a special and unique role in UK business” with responsibilities for the “long-term health” of the group’s staff-owned model which aimed for “commercial success twinned with a commitment to first rate customer service and action in our communities”.
Key events
Sharon White has faced a number of challenges since she began running John Lewis in 2020, points out Victoria Scholar, head of investment at Interactive Investor.
This includes pressures from the cost-of-living crisis which resulted in first-half loss before tax and exceptional items of £57.3m this year and an underlying £77.6m pre-tax loss in the 2022-23 financial year.
The company’s turnaround plan is taking longer than expected – White said that a high requirement for investment as well as inflationary pressures have meant it will take two years longer than expected to revive profit levels.
The cost-of-living crisis with a softer consumer backdrop means John Lewis shoppers are holding off from spending on expensive big-ticket items like white goods and technology. However, they are still spending on cheaper items like fashion and beauty. In Waitrose, inflation has been responsible for the latest rise in sales with average prices rising by 9% whereas the volume of goods sold dropped by 5%.
Profits have been struggling at John Lewis for a number of years amid high costs relating to its vast store estate and the rise in cheaper e-commerce rivals like Amazon. Waitrose has struggled as customers become increasingly price sensitive amid the elevated inflation, rising interest rate environment, as well as stiff competition from cheaper rivals like Aldi and Lidl.
Focus will be on the all-important festive period when John Lewis typically enjoys a seasonal boost. It is a daunting task at hand to revive John Lewis’ fortunes at an already challenging time for retail more broadly, laid bare by the recent collapse of Wilko.
UK manufacturing stuck in contraction
The downturn at UK manufacturing continued in September, new data shows, which could drag the economy into a contraction by the end of this year.
Data provider S&P Global reports that output, new orders and employment at UK factories all fell last month.
Manufacturers were hit by weaker demand from both domestic and overseas customers, with exports suffering from client uncertainty and the subdued global economic situation.
This left the UK manufacturing purchasing managers’ index at 44.3 in September – below the 50-point mark showing stagnation, and one of the weakest readings in the last 14 years (although slightly higher than August’s 39-month low of 43.0).
The report says:
All five of the sub-indices comprising the PMI (new orders, output, employment, stocks of purchases and supplier delivery times) were consistent with a weakening of underlying sector performance.
Manufacturers said they cut their output for the seventh month running, as they reacted to falling new orders.
Demand was hit by “ongoing market uncertainty, the cost-of-living crisis and weak conditions in overseas markets”, the report says.
New export business contracted for the twentieth month in a row, due to lower demand from within Europe, the US, mainland China and Brazil.
Rob Dobson, director at S&P Global Market Intelligence, explains:
“September saw the manufacturing sector still mired in contraction territory, as weak conditions at home and abroad hit new order intakes and led to a further scaling back of production volumes.
The cost-of-living crisis and recent rapid rise in interest rates are taking their toll, according to producers, raising the possibility of the broader UK economy slipping back into contraction during the second half of the year.
The downturn is being felt throughout the manufacturing sector, with demand falling from both households and businesses. The resulting rise in caution at manufacturers is driving risk aversion and shifting their focus towards margin protection and cost control, highlighted by further cuts in employment, purchasing and inventories. These all point to companies battening down the hatches in expectation of stormy conditions ahead.
There was slightly better news for producers on the price front, as a mix of lower costs and rising selling prices aided margin protection efforts. However, with oil prices on the rise, the environment may become less disinflationary in the coming months.
Full story: John Lewis boss Sharon White to step down

Sarah Butler
Sharon White, the chair of British retailer John Lewis Partnership, plans to step down in February 2025 at the end of her five-year term, my colleague Sarah Butler reports.
White has asked the board of John Lewis – Britain’s biggest department store chain, which also operates Waitrose supermarkets – to start looking for a successor as she will not seek a second term.
Her resignation makes White the shortest serving chair in the business’s history, according to the BBC, which first reported her planned exit.
She has also requested a review of the chair’s accountabilities to ensure that these continue to support a turnaround plan.
White said:
“Having led the partnership through the pandemic and the worst of the cost of living crisis, it is important that there is now a smooth and orderly succession process and handover.
“The partnership is making progress in its modernisation and transformation with improving results. There is a long road ahead and I am committed to handing on the strongest possible partnership to my successor.”
She said the chair of John Lewis was “a special and unique role in UK business” with responsibilities for the “long-term health” of the group’s staff-owned model which aimed for “commercial success twinned with a commitment to first rate customer service and action in our communities”.
Sharon White has faced serious challenges through her time running John Lewis – with retailers hit by pandemic lockdowns, and the highest inflation rate in four decades.
White was appointed in 2020 from the UK’s telecommunications regulator Ofcom and hadn’t previously worked in retail. Her overhaul of John Lewis has faced setbacks from the Covid pandemic and Britain’s high rate of inflation which she said has hit the business “like a hurricane.”
She was recently forced to push back a crucial turnaround plan by two years, meaning the company won’t hit a goal of £400m in profits until 2027/28. There could also be a setback to plans for 40% of profits to come from non-retail activities, such as housing, by 2030.
PA point out that Sharon White joined the employee-owned business at the start of 2020 and has since led a major overhaul which has included a raft of store closures and a shift in new business areas such as rental accommodation.
The BBC says Sharon White will be the shortest-serving chair in the John Lewis partnership’s 100-year history, when she steps down next year.
Sharon White to step down from John Lewis

It’s official: Sharon White, the chairman of the John Lewis Partnership, is to stand down when her current term expires after five years at the group, as rumoured this morning (see earlier post).
In a statement, JLP says White has asked the Partnership Board to initiate the process to appoint a successor as she enters “the latter stages of her five-year term”, which is officially due to end in early 2025.
White began the role in February 2020 and her five-year term as Chairman comes to an end in February 2025.
As part of the recruitment process, White has also asked the Board to review the accountabilities of the Chairman’s role to ensure that these continue to support the successful transformation of the business, JLP says.
White says:
“The Chairman of the John Lewis Partnership is a special and unique role in UK business. The Chairman is responsible for the long-term health of the Partnership’s model – commercial success twinned with a commitment to first rate customer service and action in our communities.
“Having led the Partnership through the pandemic and the worst of the cost of living crisis, it is important that there is now a smooth and orderly succession process and handover.
“The Partnership is making progress in its modernisation and transformation with improving results. There is a long road ahead and I am committed to handing on the strongest possible Partnership to my successor.”
As flagged earlier, John Lewis warned last month that its plan to return to “sustainable” profit would take two years longer than planned, partly due to the impact of inflation. It made a £59m loss for the six months to July.
In March, it posted a worse than expected £230m full-year loss in the last financial year, meaning staff at its John Lewis department stores and Waitrose supermarkets didn’t get a bonus.
UK mortgage rates have continued to slip away from their recent highs.
Data provider Moneyfacts reports that the average rate on two-year, and five-year fixed home loans slipped a little today.
Here’s the details:
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The average 2-year fixed residential mortgage rate today is 6.47%. This is down from an average rate of 6.48% on the previous working day.
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The average 5-year fixed residential mortgage rate today is 5.97%. This is down from an average rate of 5.98% on the previous working day.
Eurozone manufacturing sector stuck in deep downturn
In the economic world, the eurozone manufacturing sector remained mired in a deep downturn last month as factory orders plummeted and job losses accelerated.
The latest poll of purchasing managers across the euro area found that the eurozone manufacturing economy continued to contract at a sharp rate at the end of the third quarter.
The latest HCOB PMI data found considerable weakness across the sector, with new orders continuing to shrink at one of the fastest paces since the survey began in 1997.
Firms cut back on job numbers, bought fewer components and less raw materials, and also ran down their inventories, even though input costs fell sharply yet again.
This pulled the HCOB eurozone manufacturing PMI down to 43.4, from August’s 43.5, which shows a sharper contraction.
Germany’s factory sector suffered a faster drop in activity, with output there falling at the fastest rate in almost three-and-a-half years.
One in four new UK homeowners opt for ‘marathon mortgages’ to cut payments

Mark Sweney
A quarter of young homeowners who have a new mortgage have opted to pay it back over 35 years or more in an attempt to make monthly payments more affordable, according to Experian this morning.
Analysis by the credit data company found that 25% of new homeowners aged 29 and under between January and March this year had opted for a repayment term of at least 35 years.
This compares with the historical typical level of about 10%, which Experian recorded in January 2020.
First-time buyers and movers are increasingly opting for “marathon” mortgages – with lenders offering terms of as long as 40 years on some deals – for lower monthly payments in an effort to bridge the gap between rising living costs and still-high asking prices.
More here:
BBC: Sharon White to step down at John Lewis
The BBC’s Simon Jack is reporting that Sharon White plans to stand down as chair of the John Lewis Partnership, when her current term ends in 2024:
1/ Scoop. Dame Sharon White to stand down as Chair of John Lewis Partenership. She has initiated talks with the board of the John Lewis Partnership to appoint her successor.
The Chair of JLP serves 5 yr terms. Sharon White’s term ends next year and she will not seek a second..
— Simon Jack (@BBCSimonJack) October 2, 2023
2/ People familiar with the matter say that she is leaving at a moment when she considers the worst of the cost of living crisis to be over and now is the time to seek an orderly succession.
— Simon Jack (@BBCSimonJack) October 2, 2023
White, the former CEO of communications regulator Ofcom, has had a tough time at John Lewis – staff were critical of the group’s performance earlier this year, and last month it admitted its turnaround plan will take two years longer than scheduled.
She has also been mentioned as a possible candidate for a peerage should Labour win the next election:
In New Statesman, Kevin Maguire tips peerages of PM Starmer:
Iain Anderson, Margaret Beckett, Luciana Berger, Mark Drakeford, Michael Dugher, David Evans, Harriet Harman,
Margaret Hodge, George Howarth, Ivan Lewis, Gary Lineker, Deborah Mattinson, Feargal Sharkey & Sharon White.— @Tomorrow’sMPs (@tomorrowsmps) September 26, 2023
Julian Jessop, economics fellow at right-wing thinktank the IEA, predicts house prices have further to fall:
A 5% fall just doesn’t seem enough…#Mortgage rates are still much higher, and simple measures of affordability (such as #house prices/earnings 👇) are still stretched.
I therefore continue to expect a peak-to-trough decline of at least 10%.
nb. not financial advice!
(2/2) pic.twitter.com/zh3EEMgPrv
— Julian Jessop (@julianHjessop) October 2, 2023